Network Plus GOLD SERVICE SUPPORT
What is it?
The TekMedic® Gold Service provides you with a straightforward and timely response to all your IT problems for a fixed monthly fee. With our broad experience we can resolve the majority of IT issues remotely using our Remote Rescue service, but if onsite assistance is required, we’ll be there when you need us. We try to remove the perception of working with IT as being a black art by clearly reporting on any issues we resolve and giving advice on how best to avoid similar problems in the future. We’re here to help you get the most out of technology.
Who is it for?
Network Plus is for small businesses that require proactive support for multiple users and one or more server as part of an all-inclusive package.
What are the benefits?
Onsite support, remote support via telephone, email and our Remote Rescue service (see opposite) for:
- Email setup and troubleshooting
- Broadband problem solving
- Assistance with domain registration and DNS management
- Configuration of smartphones for email use
- Applying critical patches
- Removal of viruses and spyware
- Network setup and administration
- Printer/scanner configuration and troubleshooting
- Server operating system and application administration
- 24/7 server monitoring
- Weekly Server Health Checks
- Junk email filter
- Backup email feed
- 20GB automated offsite data backup quota per server
- General technology advice along with recommended best practices
- Guaranteed response within 1 hour
Technologies covered
Windows 2000/XP/Vista/7
Apple Mac OS X 10.4 and 10.5
Windows Server 2000/2003/2008
Windows SBS 2000/2003/2008
Exchange 2000/2003/2007
Active Directory
Virtual Private Networks
MS Office – all versions
We are also happy to be your single point of contact for support issues relating to ALL other line of business applications
Remote Rescue overview
Our Remote Rescue service provides on-demand remote support for rapid resolution of IT issues anywhere in the world. No need for any software to be pre-installed on your PC and no need for any changes to your firewall settings.
- Interactive chat and detailed session history
- Prompts to permit or deny engineer access to all functions
- File transfer to/from the engineer
- Ability to stop Remote Control or disconnect at any time
Once we have successfully connected to your PC, we will be able to:
- View exactly what you can see on your PC, to help you illustrate your problem
- Take control of your PC, to allow us to resolve issues and show you how to complete common tasks
- Chat interactively with you, via the downloaded applet (saving telephone call costs)
- Extract detailed system diagnostics to help us identify the problem quickly
* Price shown is per workstation and is exclusive of VAT. Additional charge of £60+VAT per server per month is applicable. Monthly payment to be made in advance by standing order. Minimum term 12 months. Other conditions apply – please see the TekMedic Gold Service Schedule & Agreement for full details.
** Onsite charges - £85 + VAT per callout, includes first 30 minutes onsite then £65 per hour billed per half hour period.
