Compare Packages
| Benefits | Single User | Network Lite | Network Plus |
|---|---|---|---|
| Email setup and troubleshooting |
y | y | y |
| Assistance with domain registration and DNS management |
y | y | y |
| Configuration of smartphones for email use |
y | y | y |
| Broadband problem solving |
y | y | y |
| Applying critical patches |
y | y | y |
| Removal of virus and spyware |
y | y | y |
| Network setup and administration |
y | y | y |
| Printer/scanner configuration and troubleshooting |
y | y | y |
| General technology advice and recommended best practices |
y | y | y |
| Apple Mac support |
n | y | y |
| Server operating system and application administration |
n | y | y |
| 24/7 monitoring of essential server components |
n | n | y |
| Weekly Server Health Check |
n | n | y |
| Onsite installation, maintenance and troubleshooting |
y* | y* | y |
| Junk email filter |
n | n | y |
| Backup SMTP email feed |
n | y | y |
| Automated offsite data backup |
y* | y* | y |
| Guaranteed response time |
3 hours | 2 hours | 1 hour |
| Telephone support hours |
Mon-Fri 8am-6pm |
Mon-Fri 8am-6pm | Mon-Sat 8am-6pm |
| Price per month |
£15 | £20 per seat, £40 per server | £30 per seat, £60 per server |
| Contract term | 12 months | 12 months | 12 months |
* Onsite support available when required for an additional charge
** Offsite data backup service available for an additional monthly charge
For full details of each support package, please see the TekMedic® Gold Service Info sheets, Schedule and Agreement.
